EFFECTS OF AIRLINES’ CABIN CREW TRAINING ON THEIR FLIGHT SAFETY PERFORMANCE

Abstract

This study examines the impact of airlines’ cabin crew training on their flight safety performance, and evaluates the effectiveness of the cabin crew’s emergency evacuation training, in order to better understand whether their training performance affects airlines flight safety in practice. Kirkpatrick’s four-level training performance assessment method is used as the basis of this study, while factor analysis, t-test, ANOVA and SEM (Structural Equation Modelling) are used for data analysis. Most respondents agree that the training content can be clearly learned without language barriers if the airlines use domestic instructors. In addition, most respondents felt that airlines should improve the frequency with which they update the training material and that more practical drills and line training should be added to training syllabus, especially with regard to emergency evacuations. SEM method is used to assess the relationships among the training syllabus, skills learning, operational performance and flight safety performance. The results show that the training syllabus positively affects skills-learning, skills-learning positively affects operational performance and flight safety performance, and operational performance directly affects flight safety performance.