MODELLING THE ORAL COMMUNICATION PERFORMANCE OF AIR TRAFFIC CONTROL

Main Article Content

Jin-Ru Yen

Keywords

oral interaction, flight safety, air traffic control, communication errors, communication performance

Abstract

This study proposes a mechanism for measuring pilot-controller communication errors and develops a model to evaluate their communication performance. Empirical data based on 73 transcripts of communication from the Taipei Flight Information Region (FIR) are analyzed to validate the developed model and investigate communication issues. The results show that about 87% of all communication errors found in the transcripts had a relatively low level of influence on flight safety, while 13% had a severe influence. Additionally, the results of performance measurement indicate that the overall level of communication performance is relatively low. These findings are expected to be applicable to other countries whose native languages are not English. The performance model developed in this study can help management in the industry to evaluate radio communication performance of their aviation personnel.

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