A study on how to improve communication effectiveness of air traffic controllers

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Yeong Heok Lee
Jeong Dae Jeon
Gang Hyeon Lee


Air Traffic Control, Flight Safety, Aircraft Operation, Aviation System, Controller Interaction, Communication Effectiveness


As the objective of air traffic control (ATC) services is to achieve flight safety and efficient aircraft operations, the role of air traffic controllers is vital in the aviation system as a result. In this paper, the controller’s interactions were explored in terms of communications. The study was conducted through survey on the Republic of Korea Air Force (ROKAF) ATC controllers to identify any discrepancies in their viewpoints on the role of communication in their profession. In order to diminish differing points of view and ensure effective communication, the experienced controllers should commit to creating the desired work environment and every controller must keep in mind that mutual trust is a vital part of a successful organization. Instructions in accordance with the regulations, improvements in job satisfaction and self esteem, communication training, and individual endeavors fostering effective communication are all measures which will go a long way toward improving effective communications between the ATC specialists.


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